Contact & consultation

Arranging an assessment

Outpatient appointments are booked through the hospital on the numbers below; international patients can ask for Michael Yu. Bring photographs of your face from one and three years ago if you have them, because they show how the texture has changed and are more useful than any description. Bring the actual bottles, or a list, of everything you have put on your face in the past year, including anything bought online without an ingredient list.

What a good assessment includes

A judgement about whether the openings are wide, filled or scarred and how that was decided, a review of everything you have been using and for how long, an honest statement about whether the answer is treatment at all, and a clear account of what each proposed step would change and what it would not. You should leave able to say which contributor is being treated, how long it will take to judge whether it is working, and what maintenance will look like.

Asking about the plan

Ask which contributor has been identified and how. Ask what the evidence is for each treatment proposed, how many sessions are anticipated and how often they repeat, and what would make it the wrong treatment for your skin. Ask specifically about pigment risk if your skin tone is deeper, and about anything proposed that is unsuitable in pregnancy or breastfeeding. A clinician who answers those questions specifically is assessing you rather than presenting to you.

Before you commit

No decision needs to be made at the first appointment, and no package of sessions should be sold before an assessment is complete. Take the plan away, read it against the guides on this site, and come back with questions. A promise that a pore will be reduced by a stated amount, or a discount that expires, is information about the clinic rather than about your skin.